Privacy policy

Last updated: 12 October 2026.

Who is responsible for your information?

Only Electrical Ltd, trading as Only Electrical, is responsible for the personal information collected through this website. The company is registered in England and Wales under company number 17487043. To ask a privacy question or exercise your rights, contact us or call 07747 038672.

What we collect and why

When you enquire, we collect your name, email address, property postcode, chosen service, message and any phone number you provide. We use these details to respond, discuss the work and prepare a quotation. Where you ask us to take steps towards a contract, this is our legal basis. For other correspondence, we rely on our legitimate interest in responding to enquiries and running the business.

Our hosting service may record technical information, such as IP addresses, request times and pages requested. The form also uses a security session and short-lived, pseudonymous submission records to prevent abuse. We use this information for our legitimate interest in keeping the website secure.

Who can access it?

Information is available to Only Electrical and the hosting and email providers needed to operate the website and deliver your enquiry. Relevant information may also be shared with a subcontractor where needed to discuss or carry out your requested work, or where disclosure is required by law. We do not sell your details or use website enquiries to subscribe you to marketing.

How long we keep it

We keep enquiry information only while needed to respond, follow up and keep a reasonable record of the discussion. If work goes ahead, relevant records may be retained for accounting, legal and warranty purposes. Retention depends on the purpose of the record and applicable requirements.

The form's submission-limiting records expire after 15 minutes and are periodically removed. Hosting logs and email records are managed separately. Contact us if you would like details of the retention period that applies to your information.

Fonts and external services

This website loads fonts from Google Fonts. Your browser connects to Google to request them, which shares technical information such as your IP address and browser details. Google may process this information outside the UK. See Google Fonts privacy information and Google's privacy policy.

Hosting or email providers may also process information outside the UK, depending on their service arrangements. You can ask us for details of the providers, locations and safeguards applicable to your information.

Your choices and rights

Depending on the circumstances, you can ask to access, correct or erase your information, restrict its use, object to processing based on legitimate interests, or request a portable copy. We may need to verify your identity. Some rights have exceptions, including where records must be kept by law.

If you have a concern, please contact us first. You can also complain to the Information Commissioner's Office.

Cookies and tracking

We do not use Google Analytics, advertising pixels or visitor tracking software. See our cookie policy for the security cookie used by the enquiry form.